PRIVACY

Privacy Policy

We collect the information you give us through the enquiry form or by email, name, email, phone number, property address and any message, so we can arrange a fire risk assessment for you. We pass these details to an assessor from our partner network so they can contact you directly about your enquiry.

If you phone us, your call is answered by Fiona, an AI assistant. Calls are recorded and transcribed so we can pass your enquiry on accurately. The recording and the details you give are handled by our telephone and call-answering providers on our behalf, and are used only to deal with your enquiry.

We don’t sell or share your information with anyone else. We keep enquiry details for as long as needed to handle your enquiry and any assessment that follows, and no longer than necessary after that.

Under UK data protection law, you have the right to ask what information we hold about you, to have it corrected, or to ask us to delete it.

This site uses Google Search Console to understand how it’s found through search.

This policy may be updated from time to time. Last updated: 12 November 2026.